Shipping & Returns
The service is only for local online shopping and payment
・Deliver service is available to most of the Hong Kong areas
・Free local delivery service for orders above $800HKD (Not available for outlying islands)
・Free Packing Service
・Frozen Delivery Service
・For more delivery service details please contact us.
Notices For Local Buyers
1) All items are brand new.
2) Shipping fee covers packaging and handling cost.
3) Guarantees the exchange of product within 7 days of purchase if the product fails to meet manufacturer’s standards(The returned product should not be damaged, stretched or defaced). The returned item should be in it’s original box with all parts, manuals and warranty card.
4) Delivery will be arranged within 3 business days after payment is cleared(No delivery can be arranged during Sunday and Public Holiday). Some of the hot items may be out of stock, so the delivery time will be delay or need to do refund.
5) Except the order over $800, all the products will be delivered via local express company(with tracking number). For the order over $800, we will deliver the product(s) directly. Delivery time and details will have been notified by e-mail. If there is no parking lot or meter around the delivery location, we will have a chance to do the settlement downstairs. If no elevator service is available for premises, we will additionally charge you a delivery fee. In addition, an extra fee will be charge for a delivery on a specified date or time. Those fee shall be paid to the delivery staff directly. For more detail, please contact us.
SF Express self pickup is available for orders with 1-2 products.
T-cat Express is available for orders with 1-5 products (small parcel) or 6-9 products (medium parcel).
Fragile, heavy and large products can only be delivered by our delivery team or self pickup at our store.
6) For orders under $800HKD, customers may choose self pick-up or request for delivery. Delivery fees are listed below: Kowloon/Hong Kong Island $150, New Territories $200, Discovery Bay $450.
7) We reserves all right for revising the policies without any prior notice.
Notices For Overseas Buyers
1) All items are brand new.
2) Shipping fee covers packaging and handling cost.
3) Guarantees the exchange of product within 30 days of purchase if the product fails to meet manufacturer’s standards(The returned product should not be damaged, stretched or defaced). The returned item should be in it’s original box with all parts, manuals and warranty card. Also the buyer responsible on shipping fee of the returning items. We will send the replacement out once we got the item back.
4) We are not responsible for any charges levied due to duty or sale taxes.
5) Item will be shipped by Airmail via Hong Kong Post (with tracking number).
6) Shipment will be arranged within 3 business days after payment is cleared(No shipment can be arranged during Sunday and Public Holiday). Some of the hot items may be out of stock, so the delivery time will be delay or need to do refund.
7) Delivery usually takes about 6-22 days depend on location.
8) We reserves all right for revising the policies without any prior notice.
*Availability and order time may change due to the agent's inventory
*We could assist your refund if the product was out of stock
Important notice
【Security Policy】Fragile, heavy and large products can only be delivered by our delivery team or self pickup at our store.
【Order Policy】Availability and order time may change due to the distributor's inventory. We could assist your refund if the product was out of stock.
【Return Policy】Guarantees the exchange of product within 7 days of purchase if the product fails to meet manufacturer’s standards (The returned product should not be damaged, stretched or defaced).
・Deliver service is available to most of the Hong Kong areas
・Free local delivery service for orders above $800HKD (Not available for outlying islands)
・Free Packing Service
・Frozen Delivery Service
・For more delivery service details please contact us.
Notices For Local Buyers
1) All items are brand new.
2) Shipping fee covers packaging and handling cost.
3) Guarantees the exchange of product within 7 days of purchase if the product fails to meet manufacturer’s standards(The returned product should not be damaged, stretched or defaced). The returned item should be in it’s original box with all parts, manuals and warranty card.
4) Delivery will be arranged within 3 business days after payment is cleared(No delivery can be arranged during Sunday and Public Holiday). Some of the hot items may be out of stock, so the delivery time will be delay or need to do refund.
5) Except the order over $800, all the products will be delivered via local express company(with tracking number). For the order over $800, we will deliver the product(s) directly. Delivery time and details will have been notified by e-mail. If there is no parking lot or meter around the delivery location, we will have a chance to do the settlement downstairs. If no elevator service is available for premises, we will additionally charge you a delivery fee. In addition, an extra fee will be charge for a delivery on a specified date or time. Those fee shall be paid to the delivery staff directly. For more detail, please contact us.
SF Express self pickup is available for orders with 1-2 products.
T-cat Express is available for orders with 1-5 products (small parcel) or 6-9 products (medium parcel).
Fragile, heavy and large products can only be delivered by our delivery team or self pickup at our store.
6) For orders under $800HKD, customers may choose self pick-up or request for delivery. Delivery fees are listed below: Kowloon/Hong Kong Island $150, New Territories $200, Discovery Bay $450.
7) We reserves all right for revising the policies without any prior notice.
Notices For Overseas Buyers
1) All items are brand new.
2) Shipping fee covers packaging and handling cost.
3) Guarantees the exchange of product within 30 days of purchase if the product fails to meet manufacturer’s standards(The returned product should not be damaged, stretched or defaced). The returned item should be in it’s original box with all parts, manuals and warranty card. Also the buyer responsible on shipping fee of the returning items. We will send the replacement out once we got the item back.
4) We are not responsible for any charges levied due to duty or sale taxes.
5) Item will be shipped by Airmail via Hong Kong Post (with tracking number).
6) Shipment will be arranged within 3 business days after payment is cleared(No shipment can be arranged during Sunday and Public Holiday). Some of the hot items may be out of stock, so the delivery time will be delay or need to do refund.
7) Delivery usually takes about 6-22 days depend on location.
8) We reserves all right for revising the policies without any prior notice.
*Availability and order time may change due to the agent's inventory
*We could assist your refund if the product was out of stock
Important notice
【Security Policy】Fragile, heavy and large products can only be delivered by our delivery team or self pickup at our store.
【Order Policy】Availability and order time may change due to the distributor's inventory. We could assist your refund if the product was out of stock.
【Return Policy】Guarantees the exchange of product within 7 days of purchase if the product fails to meet manufacturer’s standards (The returned product should not be damaged, stretched or defaced).
